Text Notifications
Our courier will send updates by text message, so you can stay updated on your delivery or pickup order.Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.
Once your order leaves our warehouse, our courier will send you a text message. This will include your tracking number and a link to the tracking or pickup store information. Our courier will also send you a text on the day of delivery, depending on your selected delivery method, country and carrier. You may receive between 1-2 text messages per item on your order.
Change Order
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible.
If you fill in the wrong delivery data, it might cause delay or a missed delivery.
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.
Questions about your orders
Missed a delivery? : In the event that no one is available at the address at the time of delivery, a note will be left to advise you whether your order has been left in a safe place, such as a neighbor, or if you need to contact the carrier to arrange a new delivery time.
If the estimated delivery date showed in your dispatch email has passed and you have not received your parcel, please contact Customer Service. We will investigate with the carrier and strive to deliver your order as soon as possible. We may require you to complete a missing shipment declaration.
